Tenant calls don't keep office hours.
Property managers on the Kāpiti Coast juggle portfolios spread from Raumati to Ōtaki, with tenants, owners, tradies and prospective renters all ringing the same number. Viewing enquiries arrive in waves the moment a listing goes live, and maintenance never happens at a convenient time.
H3llo's AI receptionist answers all of it. It screens rental enquiries against your criteria, answers the standard questions about a property, books viewings, and takes maintenance requests with the address, the fault and the tenant's contact details.
After hours it applies your emergency rules — no heating in winter or water through a ceiling gets escalated by SMS to the manager on call, while a squeaky door waits for the morning summary.
- Rental enquiry calls screened against your criteria before they reach your team.
- Viewing times booked and confirmed without a back-and-forth phone tag.
- Maintenance requests logged with address, fault description and tenant contact details.
- After-hours emergencies escalated by SMS to the manager on call, using your own rules.
- Owner and tradie calls transferred to the right person during business hours.
Want the bigger picture? Read about our AI receptionist for New Zealand businesses.
Why H3llo
Cover for every call in your portfolio.
Your AI agent knows your properties, your criteria and your after-hours emergency rules.
Tenant enquiry screening
Answers property questions and screens enquiries against your criteria before your team gets involved.
Maintenance intake
Captures address, fault and access details, then logs the request to your system.
After-hours emergencies
Applies your rules to decide what wakes the on-call manager and what waits until morning.
Viewing bookings
Books and confirms viewing times so listings don't lose momentum overnight.
Written record of every call
Email summaries give you an audit trail for tenants, owners and contractors.
From $300/month
Round-the-clock phone cover for less than a part-time assistant.
How It Works
How it works for a property management team.
We set your rules
Screening criteria, standard property questions, maintenance categories and what counts as an emergency.
Calls answered around the clock
Your team answers first during the day; the AI covers overflow, evenings, weekends and public holidays.
Requests logged and routed
Maintenance and enquiry details captured and pushed into your management system.
Escalation only when it matters
SMS to the on-call manager for genuine emergencies, email summaries for everything else.
Plans & Pricing
AI agent plans from $300/month + GST.
Every plan includes a 24/7 AI agent, call summaries by email, SMS alerts and call transfers — with bundled minutes, extra channels and Business Freedom phone bundles available. A full-time receptionist costs $50,000–$65,000 a year; H3llo answers every call, all year, for a fraction of that.
Let your team stop answering the phone.
Talk to a local team based right here on the Kāpiti Coast. Call 0800 24 20 26 or 04 282 0255.
Serving property managers across the Kāpiti Coast and NZ — see our nationwide AI receptionist service.
Get In Touch
Contact H3llo.
Our phones are answered 24/7. Give us a call or fill out the form and we'll get back to you promptly.
Head Office
34 Howell Road, Paraparaumu Beach, Paraparaumu 5032
Business Hours
Mon–Fri 8am–5pm (Phones 24/7)