Patients on hold don't wait — they ring the next clinic.
Clinic phones peak in bursts: Monday mornings, the hour after 8am, and every time a flu season hits Paraparaumu, Waikanae and Ōtaki at once. Your reception team can only hold one conversation at a time, and patients standing at the desk deserve attention too.
H3llo's AI receptionist answers up to 5–10 calls at once, so nobody sits on hold. It books, confirms and reschedules appointments, explains your hours, location and fees, and takes accurate messages for the clinical team.
After hours it gives callers a calm, consistent message — where to go for urgent care, what the clinic can help with tomorrow — and records everything so your team starts the day with a clean list rather than a full voicemail box.
- Overflow calls answered during the Monday morning rush instead of ringing out.
- Appointment bookings, confirmations and reschedules taken 24/7.
- Repeat prescription and results requests captured accurately for the clinical team to action.
- After-hours callers given clear direction on urgent care, with a written record for the morning.
- Every call summarised by email so nothing depends on a handwritten note.
Want the bigger picture? Read about our AI receptionist for New Zealand businesses.
Why H3llo
Designed for busy front desks.
Your AI agent follows your clinic's scripts, hours and escalation rules — consistently, every call.
Appointment handling
Books, confirms and reschedules appointments around your clinic's availability and rules.
5–10 calls at once
No hold music, no engaged tone — the AI answers concurrent calls during peak periods.
Accurate written messages
Every message captured in writing with name, number and reason for calling.
Clear urgency handover
Urgent callers are escalated or transferred to your team using your own triage rules.
Transfers to reception
Anything the AI shouldn't handle goes straight through to a person on the desk.
Consistent, calm tone
The same professional greeting and information every time, in a natural NZ voice.
How It Works
How it works for a clinic.
We map your call types
Bookings, cancellations, results, repeat prescriptions, accounts — and what the AI should never handle.
Overflow and after-hours cover
Reception answers first; the AI picks up when your team is busy or the clinic is closed.
Bookings and messages captured
Appointments handled and messages recorded with the details your clinical team needs.
Your team gets the list
Email summaries of every call, with urgent items escalated by SMS or transfer immediately.
Plans & Pricing
AI agent plans from $300/month + GST.
Every plan includes a 24/7 AI agent, call summaries by email, SMS alerts and call transfers — with bundled minutes, extra channels and Business Freedom phone bundles available. A full-time receptionist costs $50,000–$65,000 a year; H3llo answers every call, all year, for a fraction of that.
Take your clinic's phones off hold.
Talk to a local team based right here on the Kāpiti Coast. Call 0800 24 20 26 or 04 282 0255.
Serving clinics across the Kāpiti Coast and NZ — see our nationwide AI receptionist service.
Get In Touch
Contact H3llo.
Our phones are answered 24/7. Give us a call or fill out the form and we'll get back to you promptly.
Head Office
34 Howell Road, Paraparaumu Beach, Paraparaumu 5032
Business Hours
Mon–Fri 8am–5pm (Phones 24/7)